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PodcastSeason 2

#92 Shane Duffy – The Art of Employee Retention

By 29/11/2021July 28th, 2023No Comments

Daniel catches up with Shane Duffy, CEO at Employment Innovations. Providing HR and payroll services to SMEs all across Australia, EI is the mother company behind industry leading innovations such as Employment Hero, Simployable, HR Connect and EI Legal.

Daniel and Shane speak about current & future employment trends, the keys to high employee satisfaction and review how to scale a traditional business through technology.

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LINKEDIN:
Shane Duffy
FAVOURITE QUOTE:
“The customer is not number one, the employee is number one, get it right with the employee and they will get it right with the customer.”, Herbert Kelleher (Former CEO of Southwest Airlines)
GREATEST LESSON(S) IN BUSINESS:
I am such a strong believer in the importance that employee experience has to customer experience that we actually have a combined Ex/Cx function at EI. There are also many similarities between both approaches and it is very hard to have one without the other.
WHAT I LOVE MOST ABOUT CUB:
The selflessness of CUB members – everyone I have met is genuine and also a lot of fun to be around.

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